Privacy

Last changed: 17 September 2026.

Registration numbers with postcodes are exactly what is needed to buy a ticket in someone's name. That is why this page is plain and short.

Who is who

The organiser of a tracker decides what it is for and who is in it, so the organiser is the data controller for the people on their tracker. TicketSync stores and moves that data on the organiser's behalf: we are the processor. For the organiser's own account (an email address), we are the controller.

What is stored

• Inside a tracker: what people type into the sign-up quiz: name, registration number, registered postcode, optionally a mobile number and an email, the group they chose, coach departure towns, and what happened on the day (who held whom, who bought whom, booking references). Plus the feed of who did what.
• The organiser's account: an email address, when it signed in, and which trackers it owns. Payments are made on Stripe's pages; we keep the plan, the amount, the date and Stripe's ids, never a card number.
• On your device: a session cookie for each tracker you signed in to, and a note of who you said you were. No analytics, no advertising, no third-party scripts. Even the fonts are served from here.

Where and how long

Everything lives on Cloudflare. Each tracker has its own isolated storage, created in the EU for trackers made on this platform. A tracker becomes read-only 90 days after its last sale date, or when its season ends, and is deleted a year after it, or immediately when the organiser deletes it. Nightly copies of active trackers may be kept for the same period so a mistake can be undone. Magic-link tokens live 20 minutes.

Who can see what

Anyone with a tracker's link and password can see the people on it. Registration numbers only get copy buttons for the person holding a checkout block. The organiser can see and export everything on their tracker. The platform owner can see counts and hold timers per tracker to keep sale days running, and can open a tracker's data when asked to fix a problem.

Your rights

Anyone on a tracker can ask the organiser to correct or remove their details, and the organiser can do that on the People page. Organisers can export or delete a whole tracker from their account page at any time. For anything else, or to reach us about your account, use the support link at the bottom of the page.

Cookies

Two, both essential: one to remember you are signed in to a tracker, one to remember you are signed in to your account. No tracking cookies.